• We will contact you to give the driver & car information.
• For nighttime driving (between 11:00 pm to 7:00 am) on any of the nights, there will be a night driver charge of $100.

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Vehicle and Driver Safety

• Professional Drivers: Our drivers are professionally trained, licensed, and experienced. They are familiar with local traffic laws and road conditions, ensuring a safe and efficient journey.
• Driver Identification: Your driver will be easily identifiable by a uniform and an official ID badge. Ensure you check the driver’s identification before starting your journey.
• Vehicle Condition: All vehicles are thoroughly inspected and maintained to meet safety standards. If you notice any issues with the vehicle (e.g., unusual sounds, malfunctioning air conditioning), inform the driver immediately.

Seat Belts and Passenger Safety

• Seat Belts: Seat belts must be worn by all passengers at all times. This is mandatory and crucial for your safety. Ensure that everyone in the vehicle is properly secured before the journey begins.
• Child Safety Seats: If you are traveling with children, please let us know in advance so that we can provide an appropriate child safety seat. This is to ensure the safety of young passengers in accordance with local regulations.

Safe Driving Practices

• Speed Limits: Our drivers adhere to speed limits and safe driving practices. Please refrain from distracting the driver while they are driving to help maintain focus and safety.
• No Smoking: Smoking is strictly prohibited inside the vehicle for the comfort and safety of all passengers.
• Distractions: Please avoid causing distractions to the driver during the journey, including loud music, phone calls, or unnecessary conversation. If you need the driver’s attention, please do so respectfully.

Weather Conditions and Road Safety

• Adapting to Weather: Our drivers adjust their driving based on weather conditions. In adverse weather (rain, fog, snow), our drivers will slow down and increase safety precautions.
• Road Closures or Delays: If there are any road closures, construction, or delays, our drivers will take the most appropriate alternative route. Your driver will keep you informed if any changes need to be made to the route.

Emergency Procedures

• Accidents or Incidents: In the event of an accident or emergency, your driver will remain calm and follow proper procedures, including calling emergency services if necessary. Please stay calm and follow any instructions provided by the driver.
• Roadside Assistance: In case of a breakdown or mechanical issue, our vehicles are equipped with a roadside assistance service that is available 24/7. Your driver will contact assistance immediately if needed.

Vehicle Security and Personal Belongings

• Lock the Vehicle: Always ensure the vehicle is locked when leaving it unattended. Your driver will help ensure all doors are securely locked when you exit the vehicle.
• Valuables: We advise against leaving valuables (laptops, electronics, bags) in the vehicle when unattended. [Your Company Name] is not responsible for any loss of personal belongings.

Communication During the Journey

• Driver Communication: If you need to make any requests, change the route, or ask for any stops during the trip, kindly inform the driver in advance. Our drivers are here to assist you and make your journey comfortable.
• Emergency Contact: You will be provided with an emergency contact number in case you need to get in touch with our customer service during your trip. Please call this number only in case of an emergency.

Punctuality and Timeliness

• On-Time Pick-Up: Please be ready for your scheduled pick-up time. If you are running late, kindly notify us so we can adjust the schedule accordingly.
• Timely Return: If your trip is time-sensitive, let us know ahead of time. We’ll ensure that you arrive at your destination on schedule, barring any unforeseen circumstances such as traffic or road delays.

Feedback and Complaints

• Provide Feedback: We strive for excellence in our services. If you have any suggestions or feedback regarding your experience, please don’t hesitate to share it with us.
• Handling Complaints: If you encounter any issues during the trip, please inform your driver immediately. If the issue is not resolved to your satisfaction, you can reach our customer support team.